At NSSOutdoors.com your satisfaction is always our top priority. We pride ourselves in our customer service practices, and generous Return and Exchange Policies. We work hard to offer you the best products at the best prices available, and want you to be completely satisfied with your purchase. That's why we offer our Total Satisfaction Guarantee Program.

Total Satisfaction Guarantee: If you are not fully satisfied with the benefits and value of your membership within the first 30 days, then let us know, and we'll refund your membership dues in full, minus the retail value of any promotional items received as part of your membership.

If you are not totally satisfied with your purchase within the first 30 days, you can return it to us for an equal exchange, store credit, or a refund. See our Returns and Exchange Policy for more detailed instructions on what qualifies for a return. Please note that all returns require a "Return Merchandise Authorization" number (RMA), which can only be obtained by email request sent to . Please make sure to include in your email, the reason for returning the product. Any return package sent to us without a RMA number will be refused.

Please Note: NSSOutdoors.com does not accept international orders at this time. If you wish to place an order, and do not live in the continental U.S., please send an email to , for information on how you may be able to place an order.

Return & Exchange Policies:
Please Note: *Custom Arrows or Special Order items are not returnable.*

You can return any purchased items within 30 days of receipt for an exchange, store credit, or full refund (less shipping charges) subject to our return conditions. For items that are not defective, and you simply do not wish to keep them; there are two options: Option A: If the item is returned in NEW (unopened, unused, untested, and resalable) condition, in the original manufacturer packaging, with all the original contents included. You will be eligible for a full refund or store credit minus shipping charges. Option B: If the item is returned in USED/OPENED but resalable condition, in the original manufacturer package, with all the original contents included. You will be eligible for a partial refund or partial store credit minus a 15% restocking fee, and shipping charges. Any returned items found to be in used condition without all original contents included will not be eligible for a refund or store credit. Please be advised that we do reserve the right to charge a restocking fee under certain circumstances. If you have any specific questions please contact customer service at .

Occasionally mistakes or mishaps happen. We try our best to limit these occurrences, and our customers can help us go a long way in limiting them as well. Please make sure to check your order at the time of purchase, as we base our return policy procedures directly off your order invoice. Errors in your order must be reported within 7 days of delivery. Errors made by NSSOutdoors.com will be taken care of at no additional expense to you. If the item you receive matches the order invoice, then applicable return shipping fees and restocking fees may apply. If an item is delivered to you in a damaged condition, please send us an email within 7 days of delivery, and we will gladly replace the damaged item or refund your original payment. For replacement items, we will ship your replacement item out as soon as we receive a return shipping tracking number from you. Once we have received the returned damaged item and it has passed our return inspection procedure, we will refund your return shipping costs as necessary. For refunds of damaged items, we will complete your refund transaction once we have received the returned item and it has passed our return inspection procedure.

If a different item is delivered than what you ordered, please send us an email within 7 days of delivery, and we will gladly send you the right item at no extra charge to you. We will ship the correct item to you as soon as we receive a return shipping tracking number from you. Once we receive the item and confirm that it was not what you ordered on your order invoice, we will refund any return shipping costs as necessary. Please remember we base our returns and exchange policy directly off your order invoice. If the item you receive matches the order invoice, then applicable return shipping fees and restocking fees may apply.

Return Shipping Policies:
For your protection, items must be returned shipping prepaid, insured for the full value and safely wrapped to prevent shipping damage. Item must also contain a valid RMA number, received from NSSOutdoors.com. All charges related to the return of items to NSSOutdoors.com are the responsibility of the customer unless the item was defective or damaged in transit, you received the wrong item, or where the fee is prohibited by law. Items with manufacturing defects must be sent directly to the specific manufacturer in accordance with their warranty terms after our 30 day return window.

Privacy Policy:
NSSOutdoors.com does everything possible to protect the privacy of our customers. We share only that data necessary for validation of credit transactions, verification of identity, shipping and billing addresses and obtainment of payment. We maintain a secure member database and mailing list of all our customers. Occasionally we will use this information for sending customer email notifications and newsletters. If you do not wish to be part of our email notifications, please send an email to , with your member name and we will remove you from our mailing list. Customers doing business with NSSOutdoors.com, give implied consent to implementation of these policies, as set forth below. Your information is important to us and will be stored into our secure database and will not be released to any third party for any reason other than normal business transactions, without your express permission. All credit card information will be run and verified through PayPal, and will be secured and backed by their guarantees.

Order Cancellation Policies:
If you wish to cancel your order, please contact us immediately. You can contact us by email () or by phone (863-385-1490), referencing the order in question. We recommend contacting us right away to cancel an order. We can cancel most orders up until it has been processed prior to shipping. Our usual processing time for most items may only be a few hours, so the sooner you contact us, the more likely we'll be able to cancel the order before it ships to you. We will email you verification that your order has been cancelled within 24 hours of the request.

NSSOutdoors.com has the right to cancel any order we deem necessary for any reason. Common reasons for us cancelling an order are as follows:

We have requested additional information from you that was needed to process the order which was not provided.

Item has been discontinued and is no longer available.

In rare cases when an item is not available through the manufacturer or our network of distributors.

A content or pricing mistake occurred on our website and we are unable to honor the erroneous listing.

Your payment through PayPal does not have a confirmed address for US domestic shipping.

In most cases we will do our best to contact you of any issues we have with an order, and get you the items you have ordered. Occasionally, items are backordered and will take additional time for us to get them delivered to you. If this is the case, we will send you an email notifying you of the situation, and instructing you of your available options. Any item that is on backorder at the time of purchase is subject to a two week hold. If we cannot deliver the item to you within two weeks, we will gladly cancel your order, and give you a full refund.

Guarantees:
NSSOutdoors.com makes no guarantees to service or procedure other than outlined above. We are not responsible for any malicious or erroneous information that is distributed through our website community. We have the right to cancel your membership at any time, and for any reason we deem necessary. NSSOutdoors.com is not responsible for any misinformation or losses arising from the use of our site, other than those listed above. If you have any questions or concerns regarding the above policies, please send us an email to . We will do everything in our power to make sure your shopping and community experience at NSSOutdoors.com is a pleasant one.